Privacy Policy

1. Who this policy covers

This policy applies to ResThreads websites, the ResThreads demo, ResThreads-powered widgets embedded on community websites, and related communications with ResThreads. When a property management company uses ResThreads, that company may also have its own privacy policy; review it for details about how the company handles information it receives through ResThreads.

2. Information we collect

Information property managers provide

• Business contact information such as name, role, email address, phone number, company and community names, website, and billing details.
• Community configuration information, including widget settings, branding, and team settings.
• Resident-ambassador profile information published through ResThreads with the resident's participation, such as first name, photo or avatar, tenure, interests, and biography text.

Information residents provide

• Profile details, availability preferences, and the content of conversations with prospects.
• Reward and payout details where the community offers move-in rewards.

Information prospects or visitors provide

• Contact details submitted through a ResThreads widget, such as name and email address.
• Conversation content, questions, preferences, and other information entered into the widget or related forms.

Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed, referring URLs, approximate location, timestamps, and interactions with the widget.
• Cookies, local storage, or similar technologies used for security, session management, analytics, and product functionality.

3. Conversation privacy

Conversations between prospects and resident ambassadors are private to the participants. ResThreads does not provide conversation transcripts to property management. Property managers receive lead and attribution information (for example, that a prospect chatted, toured, or signed) and aggregated, anonymized conversation themes. Conversations are automatically screened by AI for safety, personal contact information, solicitation, and fair-housing compliance, and flagged content may be reviewed to enforce our terms and keep the service safe.

4. How we use information

• Provide, operate, secure, and improve ResThreads websites, widgets, dashboards, and related services.
• Route prospect inquiries and guest cards to the appropriate community's leasing team.
• Attribute conversations to tours and leases and calculate rewards and fees.
• Produce aggregated, anonymized insights for property managers.
• Support onboarding, customer support, troubleshooting, analytics, and product development.
• Communicate with property managers about previews, accounts, product updates, billing, security, and support.
• Detect, prevent, and investigate fraud, abuse, security incidents, or violations of our terms.
• Comply with applicable legal obligations and enforce agreements.

5. How we share information

• With the community you contact: contact details and guest-card information submitted through a ResThreads widget are shared with the community operating that widget. Conversation transcripts are not (see section 3).
• With service providers: we may use vendors for hosting, analytics, communications, security, payment processing, and customer support.
• For legal and safety reasons: we may disclose information if required by law or if necessary to protect rights, safety, security, or the integrity of our services.
• Business transfers: information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information in the ordinary sense of selling contact lists to data brokers.

6. Data retention

We retain information for as long as needed to provide ResThreads, support accounts, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Property managers may control retention of certain lead and configuration information in their accounts.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, so avoid submitting unnecessary sensitive information through public web forms or widgets.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information. Contact us at hello@resthreads.com. If your request relates to information submitted to a specific community, we may direct you to that community's management or work with them to respond.

9. Children

ResThreads is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information to ResThreads, contact us so we can take appropriate action.

10. International visitors

ResThreads may process information in the United States, Canada, and other locations where we or our service providers operate. By using ResThreads, you understand that information may be transferred to and processed in countries other than where you live.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice where appropriate.

12. Contact us

Questions about this Privacy Policy can be sent to hello@resthreads.com.

ResThreads
11 Ordnance St. Toronto, M6K 0G6